Shipping Info

Though geared toward Early Childhood and Head Starts, the KidStart Supply catalog and website can be utilized by everyone.  Both individuals and businesses alike will benefit from our unbeatable service and prices.  School nurses, doctors, teachers and administrators are just a few of our returning customers.  We welcome all orders, from all over the country.

KidStart Supply ships to anywhere within the United States.  We pride ourselves on shipping our products to our customers both quickly and safely.  UPS Ground or LTL Freight are used for the 48 contiguous states, while expedited Next Day Air and 2nd Day Air shipping services are also available (please call for pricing).  We use USPS (United States Postal Service) for most AK and HI orders (please call for pricing) and guarantee 100% satisfaction.
When will I receive my order? 
Orders are typically processed and shipped within 2 business days upon receipt.  Shipping times will vary from state to state (see map below), in accordance with product availability.  Most dropshipped items, directly from the manufacturer, will take approximately 3-4 weeks for delivery.

How much will shipping cost? 
Please refer to the shipping rate chart below.  (Excludes Alaska, Hawaii, APO's, FPO's, US Virgin Islands and Puerto Rico orders.)
Shipping Charges* - 48 Contiguous States
Dollar Amount of Order                         Charges        
$0.00   -   $100.00................................$7.95       
$100.00   -   $199.99..............................$14.95           
$200.00   -   $299.99......................10.0 % of Subtotal
$300.00   -   $499.99........................8.5 % of Subtotal
$500.00   -   AND UP..........................7.0 % of Subtotal

Shipping Charges may be subject to change.
Recovery Couches (ONLY) call 844-396-KIDS
for exact Shipping Charges.
*AK and HI call for pricing.
Residential, expedited shipping, inside delivery or other special requirements are not included in Shipping Charges. 
There is a $4.00 surcharge for all residential deliveries.  An additional surcharge may be added to Residential deliveries ordering items that are drop shipped directly from the manufacturer.  This includes, but is not limited to, Recovery Couches, Appliances, Cabinets, Furniture, Privacy Screens, Scales, Utility Carts, etc.  Please call 844-396-KIDS(5437) for pricing on expedited shipping (Next Day Air, 2nd Day Air) and all other shipping options.
How do I return an item? 
We have a 100% satisfaction guarantee policy.  Please refer to our Return Policy for proper procedures.
I recieved a damaged item or shipment - what do I do? 
Please refer to our Return Policy for complete steps to be taken.
I am missing an item - what do I do? 
Check your Packing List carefully - all backordered items will be marked "SHORTAGE TO FOLLOW" and shipped as they are received.  If not marked, please call our customer service at 844-396-KIDS(5437), so that we may better assist you.
*Alaska, Hawaii, APO's, FPO's, and international orders require special shipping. 
Please call 844-396-KIDS(5437) for details.